Shipping policy
Thank you for shopping with us at ZOL – Zone of Luxury.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped promptly.
Shipping Time
- Domestic Shipping (India): 3–7 business days
- International Shipping: 7–15 business days
Please note that delivery times may vary depending on your location and courier service.
Shipping Charges
Shipping charges are calculated at checkout based on your location.
We may offer free shipping on orders above a certain value, which will be clearly displayed on our website.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment in real-time.
Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high demand periods.
Incorrect Address
Please ensure that your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery with proper proof (photos or details). We will assist you in resolving the issue.
Contact Us
For any shipping-related questions, feel free to contact us:
WhatsApp: +91 9894585219
Email: contact@zoneofluxury.com